Refund & Cancellation Policy

The short version

Free cancellation or reschedule up to 24 hours before your project's confirmed start date. Cancelling inside that 24-hour window, or after work has already started, may mean part of your payment isn't refunded — the detail is below.

Before your project starts

Once you've placed an order, you can cancel or reschedule your confirmed start date at no charge, provided you tell us at least 24 hours before that date. Any amount paid is refunded in full (minus nothing) if cancelled within this window.

Cancelling inside 24 hours, or after work has started

If you cancel less than 24 hours before your confirmed start date, or after work has begun, 50% of your deposit (or, if you paid in full, 50% of the total package price) may be retained to cover the time and scheduling slot already committed. Any payment for work genuinely completed up to the point of cancellation is non-refundable, since that work has already been delivered to you.

EU 14-day withdrawal right

If you're a consumer ordering from within the EU, you ordinarily have the right to withdraw from your order within 14 days without giving a reason, under EU consumer protection law. You can use this right by emailing support@miniwebdesigns.com stating that you wish to withdraw.

Because our packages typically begin as soon as you check out and confirm a start date, you may expressly ask us to begin work before the 14-day period ends. If you do, and the project is completed in full before you withdraw, you lose the right to withdraw once performance is complete; if you withdraw partway through, you'll owe a fair amount for the work already delivered, calculated in proportion to what's been completed against the total package price.

Monthly plans (SEO retainers, Website Care Plans)

Monthly plans are billed in advance for the coming month. You can cancel a monthly plan at any time; cancellation takes effect from your next billing date, and the current paid month is not refunded partway through, since the plan is active and running for that period.

How to request a refund or cancellation

Email support@miniwebdesigns.com with your order reference. We aim to confirm the outcome within 1 business day and, where a refund applies, process it back to your original payment method within 14 days.

Questions

If any of this is unclear for your specific situation, ask before you order — we'd rather explain it up front than have it be a surprise. Contact: support@miniwebdesigns.com.